Thank you for shopping at Test Now EZ. We strive to provide high-quality eBooks and test banks to enhance your study experience. Please read our refund policy carefully to understand your rights and obligations.
Refund Eligibility
We may offer refunds in the following cases:
- Duplicate Orders: If you accidentally purchase the same product more than once, please contact our support team within 24 hours, and we will review your request.
- Defective Products: If you encounter technical issues or find that the file is corrupted or incomplete, please contact us within 7 days of purchase. We will either provide a replacement or issue a refund.
- Non-Delivery: If you do not receive the download link within 24 hours of your purchase, please contact us. We will investigate the issue and provide a resolution.
Exceptions to the Refund Policy
Due to the digital nature of our products, all sales are final once the download link has been accessed. We do not offer refunds, exchanges, or cancellations for eBooks or test banks under the following circumstances:
- Downloaded Products: If the product has been successfully downloaded, no refund will be issued.
- Incorrect Purchases: Please ensure that you review your order carefully before completing the purchase. Refunds will not be granted for incorrect product purchases.
- Change of Mind: Refunds will not be issued due to a change of mind after the purchase.
How to Request a Refund
If you believe you are eligible for a refund based on the exceptions above, please contact our customer service team at contact[at]testnowez.com with the following details:
- Order number
- Date of purchase
- Reason for refund request
- Any supporting evidence (e.g., screenshots, error messages)
Our team will review your request and respond within 2-3 business days.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us at contact[at]testnowez.com. We are here to assist you.